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The term ‘Dynamic Case Management’ refers to a solution, where one or more applications are used, designed to support a complex process that requires a combination of human tasks and electronic workflow. Both Business Process Management (BPM) and Case Management (CM) solutions entail workflow-driven activities, business rules, forms, data models, document handling, and system integration. They can also use the same infrastructure and overall architecture.
However, CM solutions differ from BPM in the way in which the work happens. CM tends to apply to one-off or unpredictable processes, and as such tasks are completed in different orders depending on how or when events occur. There is a greater variability with CM in the work, environment and circumstances.
With this in mind, the Kofax product suite allows for various solutions enabling the automation of processes that are highly variable, unpredictable, loosely structured and subject to change. Organisations are able to create and track workflows and address rapidly changing and incident-specific requirements. By providing the information needed for decision-making, exception handling and case resolution, Dynamic Case Management can help organisations improve the quality of business processes, as well as the speed at which events and tasks are processed.
Kofax TotalAgility provides Dynamic Case Management which can integrate with Microsoft SharePoint and many other systems. Kofax TotalAgility is a Capture Enabled BPM suite that enables customers to further leverage the functionality within Microsoft SharePoint to deliver complete end to end Dynamic Case Management solutions.
Kofax TotalAgility is a zero-code environment integrating with many systems, out-of-the-box. As a result, users can deploy CM (as well as BPM) solutions quickly without relying on expensive IT code-based changes. Customers have the choice of using a Kofax TotalAgility-generated workspace for their process participants or utilising a web portal.